TERMS

Effective as of 17 July 2022

ABOUT THIS WEBSITE

Welcome to www.rhiannonwihardjo.com (the 'Website'). The Website provides access to the "Rhiannon Wihardjo" business, brand, and Reiki and Soul Conversations sessions and Coaching program (the 'Services').

The Website is operated by Rhiannon Wihardjo (ABN 16 636 411 869). Access to and use of the Website, or any of its associated Products or Services, is provided by Rhiannon Wihardjo. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

Rhiannon Wihardjo reserves the right to review and change any of the Terms by updating this page at her sole discretion. When Rhiannon Wihardjo updates the Terms, she will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. 

ACCEPTANCE OF THE TERMS

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Rhiannon Wihardjo in the user interface.

ACCESS TO USE THE SERVICES

In order to access the Services, you must first purchase a session or Coaching program through the Website and pay the applicable fee for the selected service (the ‘Service Fee’).

In purchasing any of our services, you acknowledge and agree that it is your responsibility to ensure that the service you elect to purchase is suitable for your use and you have done your due diligence.

As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

  1. Email address

  2. Preferred username

  3. Mailing address

  4. Telephone number

  5. Password

  6. Full name and DOB

You warrant that any information you give to Rhiannon Wihardjo in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.

You may not use the Services and may not accept the Terms if:  

  1. you are not of legal age to form a binding contract with Rhiannon Wihardjo; or

  2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

YOUR OBLIGATIONS AS A MEMBER

As a Member, you agree to comply with the following:

  1. You will use the Services only for purposes that are permitted by:

    a) the Terms; and

    b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

  2. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

  3. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Rhiannon Wihardjo of any unauthorised use of your password or email address or any breach of security of which you have become aware;

  4. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Rhiannon Wihardjo providing the Services;

  5. you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Rhiannon Wihardjo;

  6. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

  7. you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Rhiannon Wihardjo for any illegal or unauthorised use of the Website; 

  8. you acknowledge and agree that any automated use of the Website or its Services is prohibited;

  9. You are dedicated to putting in the work and engaging with the community; and

  10. You conduct yourself in a respectful manner, respecting yourself, fellow members, the process, platform and Rhiannon Wihardjo.

PAYMENT

Where the option is given to you, you may make payment for the Services (the ' Services Fee') by way of:

  1. Electronic funds transfer (' EFT') into our nominated bank account

  2. Credit Card Payment ('Credit Card')

  3. Stripe

All payments made in the course of your use of the Services are made using Stripe. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee. It is your responsibility to update your payment information and ensure you have sufficient funds in your account. We are not responsible for any fees associated with your bank such as failed payments due to insufficient funds. 

In the event of failed payments, Stripe will automatically retry to deduct the payments. We will allow a one month grace period to rectify your failed payments until we discontinue access to your account. After this one month period, you will need to pay for all outstanding amounts before gaining access to the platform, our content and your account.

You agree and acknowledge that Rhiannon Wihardjo can vary the Services Fee at any time.

CANCELLATION POLICY

There is a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled class time can be rescheduled at no additional cost.

Any cancellations that occur within 24 hours of your scheduled online Reiki or Soul Conversations session may result in a cancelled booking fee being applied (this is equal to the value of the session fee for that booking which had been made and subsequently cancelled). 

Clients who make a booking and subsequently fail to attend their scheduled online Reiki or Soul Conversations session and have not contacted their instructor to cancel their appointment may result in a cancelled booking fee being applied (this is equal to the value of the online Reiki or Soul Conversations session fee for that booking which had been made). 

REFUND POLICY

Rhiannon Wihardjo will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Rhiannon Wihardjo makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the 'Refund').

Partial refunds are not granted should you decide to cancel, terminate or let your membership lapse due to unpaid direct debits. 

We do not offer refunds due to a change in mind.

COPYRIGHT AND INTELLECTUAL PROPERTY

The Website, the Services and all of the related products of Rhiannon Wihardjo are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Rhiannon Wihardjo or its contributors.

Rhiannon Wihardjo retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

  1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

  2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

  3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

You may not, without the prior written permission of Rhiannon Wihardjo and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms.

PRIVACY

Rhiannon Wihardjo takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Rhiannon Wihardjo's Privacy Policy, which is available on the Website.

GENERAL DISCLAIMER

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

  1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

  2. Rhiannon Wihardjo will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Website and the Services is at your own risk. It is up to the individual to assess whether they are ready and capable of the Services that they have chosen. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Rhiannon Wihardjo make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Rhiannon Wihardjo) referred to on the Website, includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

  1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

  2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

  3. costs incurred as a result of you using the Website, the Services or any of the products of Rhiannon Wihardjo; and

  4. the Services or operation in respect to links which are provided for your convenience.

LIMITATION OF LIABILITY

Rhiannon Wihardjo's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that Rhiannon Wihardjo, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

TERMINATION OF CONTRACT

The Terms will continue to apply until terminated by either you or by Rhiannon Wihardjo as set out below.

If you want to terminate the Terms, you may do so by:

  1. providing Rhiannon Wihardjo with notice of your intention to terminate; and

  2. closing your accounts for all of the services which you use, where Rhiannon Wihardjo has made this option available to you.

Your notice should be sent, in writing, to Rhiannon Wihardjo via the 'Contact Us' link on our homepage.

Rhiannon Wihardjo may at any time, terminate the Terms with you if:

  1. you have breached any provision of the Terms or intend to breach any provision;

  2. Rhiannon Wihardjo is required to do so by law;

  3. the provision of the Services to you by Rhiannon Wihardjo is, in the opinion of Rhiannon Wihardjo, no longer commercially viable.

Subject to local applicable laws, Rhiannon Wihardjo reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in her sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Rhiannon Wihardjo's name or reputation or violates the rights of those of another party.

INDEMNITY

You agree to indemnify Rhiannon Wihardjo, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

  1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

  2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

  3. any breach of the Terms.

GOVERNING LAW

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.